Orders
How do I know if my order has been confirmed?
Once your order has been successfully placed, you’ll receive an order confirmation email. If you don’t see it in your inbox, please check your spam or junk folder before contacting us.
Shipping
Where do you ship?
We currently ship within Singapore.
We’re working towards offering international shipping in the future. Subscribe to our newsletter or follow @activebyasme to be the first to know when international shipping becomes available.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once dispatched, delivery within Singapore generally takes 3–5 business days, excluding weekends and public holidays.
Processing and delivery times may be slightly longer during new collection launches, promotional periods and public holidays.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details.
Returns & Exchanges
Do you offer returns or exchanges?
As a growing independent brand, we currently do not offer returns, refunds or exchanges for change of mind, incorrect sizing, colour preference or accidental purchases.
Please review the product details and Size Guide carefully before completing your purchase.
What if I receive a faulty or incorrect item?
Every asmè order is carefully inspected and quality checked before it leaves us.
If you receive an item with a manufacturing defect or an incorrect item, please contact us within 7 days of delivery with your order number and clear photos.
Our team will review your request and, where applicable, arrange a replacement or an appropriate resolution.
Sizing
How do I choose the right size?
Our sizing follows standard premium activewear body measurements.
As each style is designed with different fabrics, levels of compression and intended silhouettes, fit may vary slightly between styles. Please refer to the individual size guide on each product page before placing your order.
What if I’m between sizes?
For a more compressive fit, choose your usual size.
For a more relaxed fit, we recommend sizing up.
If you’re unsure, feel free to contact us before placing your order and we’ll be happy to assist with sizing.
Products & Care
Are your products squat-proof?
Our leggings are designed with premium performance fabrics to provide coverage and support through movement. For the best fit and coverage, we recommend selecting the appropriate size using the individual product size guide.
How should I care for my asmè pieces?
To help preserve the fit, feel and performance of your pieces, we recommend:
- Cold machine wash
- Wash with similar colours
- Do not bleach
- Do not tumble dry
- Do not iron
- Do not dry clean
- Air dry in the shade
Avoid washing with garments that have zippers, Velcro or rough surfaces that may cause snagging or pilling.
Why does each product have a different size guide?
Each style is designed with its own fabric, level of compression and intended silhouette. As a result, measurements and fit may vary slightly between pieces.
For the most accurate fit, please refer to the size guide provided on each individual product page.
Backorders
What is a backorder?
If an item is marked Backorder, it is temporarily out of stock but available to purchase ahead of the next shipment.
Placing a backorder reserves your selected size and colour in advance, as incoming quantities may be limited.
When will my backorder arrive?
Estimated backorder arrival dates will be provided on the relevant product page where available.
Please note that estimated timeframes are subject to change due to production, customs or shipping delays. If there is a significant change affecting your order, we’ll keep you updated via email.
How will I know if an item is available for backorder?
Items available for backorder will be clearly marked on the relevant product page.
If backorder is unavailable for your preferred size or colour, you may join the waitlist or back-in-stock notification where available.
Will I be charged immediately for a backorder?
Yes. Payment is processed when your backorder is placed to reserve your item.
Once your order is ready to be dispatched, you’ll receive a shipping confirmation email with tracking details.
Can I cancel or amend my backorder?
Backorders cannot be cancelled, refunded or amended once confirmed.
Please review your selected product, size, colour and estimated timeframe carefully before placing a backorder. If you have any questions beforehand, contact us at activebyasme@gmail.com
Pre-Orders
What is a Pre-Order?
Pre-order items are not ready stock and are purchased in advance before they become available for dispatch.
When will my Pre-Order arrive?
Pre-order items are expected to be fulfilled within 45 days from the date of payment confirmation. Estimated timelines are provided as a guide and may be affected by unforeseen production or shipping delays.
Will I be charged immediately?
Yes. Payment is processed when your pre-order is placed to reserve your item.
Can I cancel or amend my Pre-Order?
Once a pre-order has been confirmed, it cannot be cancelled or amended.
Restocks & Collections
Will sold-out items be restocked?
Selected core styles and colours may be restocked, while limited releases may not return.
Join the waitlist or back-in-stock notification on the relevant product page, or subscribe to our newsletter to be among the first to know about restocks.
Are your collections limited?
We release our collections in considered quantities rather than overproducing. As a result, some styles and colourways may be limited and availability cannot be guaranteed once they sell out.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, Shop Pay and other secure payment methods displayed at checkout.
Available payment methods may vary depending on your device and payment provider.
Gift Cards
Do you offer gift cards?
Digital gift cards are coming soon.
Follow @activebyasme or subscribe to our newsletter for updates.
Contact
How can I get in touch?
For questions about your order, sizing or our products, contact us at activebyasme@gmail.com.
We aim to respond within 1–2 business days, during our business hours.
About asmè
The asmè Difference
asmè was created with the belief that activewear should feel as considered as the rest of your wardrobe.
We focus on clean, timeless design, premium fabrics and versatile pieces made to move effortlessly between training and everyday life.
Every asmè order is carefully inspected and quality checked before it leaves us.